All of our sales are final, we can’t offer you refund or exchange.
Please do not send your purchase back to the manufacturer.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
This online store uses multiple shipping providers (including the United States Postal Service, United Parcel Service, and other shipping consolidators) for all US domestic and international orders. Your shipping and handling fees are calculated based on the weight, distance from our warehouse in California, and the insured value of your order (where applicable). PLEASE NOTE: These shipping and handling costs are almost always completely out of our control and are based solely on charges from these third party parcel delivery agencies and/or foreign governmental postal agencies. All shipping and handling fees are displayed to you before your order can be completed, and all shipping policies and fees are considered accepted by you when you SUBMIT your order.
Please allow up to 2 business days after your order has been placed for it to be processed and shipped. During extreme circumstances, such as increased volume caused by the Black Friday/Cyber Monday/December holiday rush or protective health measures we may be forced to enact in our facilities, packages may take up to 5 days to be processed and shipped.
Contact us at [email protected] for questions related to refunds and returns.